This Privacy Policy explains how Therapiesfirst ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website or use our massage therapy services. 1. Introduction Therapiesfirst is a Massage Therapist service provider. We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. This Privacy Policy applies to all personal information collected through our website and in connection with our services. 2. Information We Collect We may collect the following types of information: - **Contact Information**: such as your name, email address, telephone number, and postal address. - **Booking and Appointment Details**: such as preferred appointment times, service type, and related notes you provide. - **Health and Treatment Information**: relevant health information you choose to disclose that is necessary to tailor massage therapy services to your needs (e.g. areas of pain, injuries, or medical conditions, where applicable and with your consent). - **Payment Information**: limited payment details required to process your transactions (processed securely via our chosen payment provider; we do not store full card details on our systems). - **Website Usage Data**: such as IP address, browser type, pages visited, and time spent on the site, which may be collected through cookies and similar technologies. 3. How We Use Your Information We use your personal information for the following purposes: - To provide, manage, and confirm massage therapy appointments and related services. - To communicate with you regarding bookings, inquiries, or customer support. - To personalise and adapt treatments based on the information you provide. - To process payments and maintain accurate financial records. - To improve our website, services, and user experience. - To comply with legal and regulatory obligations. 4. Legal Basis for Processing (where applicable) Where data protection laws apply, we rely on one or more of the following legal bases to process your personal data: - Your consent. - The performance of a contract or taking steps at your request prior to entering into a contract. - Compliance with a legal obligation. - Our legitimate interests, such as improving our services and managing our business, provided that such interests are not overridden by your rights and freedoms. 5. Cookies and Tracking Technologies Our website may use cookies and similar technologies to: - Enable basic website functionality. - Analyse website traffic and usage patterns. - Enhance your user experience. You may adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some parts of the website may not function properly if you disable cookies. 6. Data Sharing and Disclosure We do not sell or rent your personal information. We may share your information only in the following circumstances: - **Service Providers**: with trusted third-party providers who assist us in operating the website, processing payments, or delivering services, under appropriate confidentiality and data protection obligations. - **Legal Requirements**: when required to do so by law, regulation, court order, or governmental authority. - **Protection of Rights**: to protect our rights, property, safety, or that of our clients or others, where permitted by law. 7. Data Retention We will retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including any legal, accounting, or reporting requirements. When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it. 8. Data Security We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. 9. Your Rights Depending on your location and applicable data protection laws, you may have the right to: - Access the personal data we hold about you. - Request correction of inaccurate or incomplete data. - Request deletion of your personal data, subject to legal obligations. - Object to or restrict certain types of data processing. - Withdraw your consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details provided below. 10. Third-Party Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such external sites. We encourage you to review the privacy policies of any third-party websites you visit. 11. Children’s Privacy Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information as soon as reasonably practicable. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any updates will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. 13. Contact Information If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact Therapiesfirst using the contact details provided on our website. Last Updated: [Insert Date]
